BONN | DHL Express has introduced a new Label-Free service for package returns worldwide.
Online consumers have experienced the hassles with traditional returns. They either need to search for a printer to print the label or use pre-printed merchant-provided labels and return forms from the original shipment to manually mark the items they are returning.
DHL Express’ Label-Free Service has eliminated all that with a digitally optimised process, providing ultimate convenience for its customers while saving the environment. A QR code is sent, and customers can simply show it at a QR code-enabled DHL ServicePoint for package drop-off or to a DHL courier for pickup.
"Our Label-Free Service for package returns aligns with our continuous commitment to providing exceptional customer experience while driving positive environmental change. By simplifying the Returns process, customers can now enjoy a hassle-free return of their packages. We expect the service to support consumers in the e-retail and Fashion industry, the Technology industry, and possibly more sectors," said Michiel Greeven, EVP Global Commercial, DHL Express.
"With our Label-Free service, we are now making the returns process easier and more convenient for everyone involved, merchants and e-consumers, and at the same time reducing paper waste."
The service is now available in over 50 countries across Europe, Asia Pacific, the Americas, Sub-Saharan Africa, the Middle East and North Africa.
Key significant markets already include Germany, France, Italy, Mexico, Hong Kong, Indonesia, South Korea, Malaysia, Thailand, Taiwan, China, UAE, Bahrain, Saudi Arabia, Kuwait, Qatar, Denmark, Norway, Turkey, and many more.
