True, founded in 2014, is a family-owned manufacturer and online retailer of health and wellbeing products. Initially focused on the Australian market, True has expanded internationally, including New Zealand, Asia, and the USA.
During the COVID-19 crisis, True adopted an offensive strategy, seeking opportunities to invest in new ideas and products. They involved their staff in decision-making and activated their strategy efficiently with the help of NetSuite ERP implementation.
NetSuite ERP has provided significant benefits to True. By having a single source of truth for data, True's finance team saved valuable time previously spent on manual tasks, which allowed a focus on problem-solving and providing strategic insights across the value chain.
Data enablement: NetSuite seamlessly integrated with other business systems, creating confidence in decision-making based on accurate and consolidated information. True can connect operational activities with financial outcomes, driving better results.
The NetSuite implementation taught the team valuable lessons, such as avoiding assumptions. It highlighted the need to properly scope the project, clearly define desired outcomes, and ensure alignment among all stakeholders regarding objectives.
Working with a reliable partner who understands the system and can provide support during implementation and beyond is essential.
Consider long-term growth and continuously explore innovative ways to stay ahead in the online space with future-oriented thinking. To delve deeper into True Protein's experience with NetSuite implementation, read the Netsuite implementation case study for more insights.
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